Refund policy

Refund & Return Policy

namunamu.com.au · Effective July 2026

At NAMU NAMU, we stand behind every product we make. This policy outlines your options if something isn't right.

1. Change of Mind Returns

We accept change of mind returns within 30 days of delivery, provided the item is unused and in its original condition.

To qualify:

* The product must be unused and in resalable condition.
* All original packaging, accessories, and documentation must be included.
* Proof of purchase is required.

Return shipping costs for change of mind returns are the responsibility of the customer.

2. Non-Returnable Items

The following items are not eligible for return:

* Opened or used carbon filters (for hygiene reasons).
* Items showing signs of use or damage after delivery.
* Items marked as final sale at the time of purchase.

3. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered, please contact us as soon as reasonably practicable after receiving your order.

We will arrange one of the following, at your election where applicable:

* A replacement
* A repair
* A full refund

Return shipping costs will be covered by NAMU NAMU for confirmed faulty or incorrect items.

4. Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your statutory rights under the ACL.

5. International Orders

Our online store ships to Australia and New Zealand. For deliveries outside Australia and New Zealand, orders are arranged individually by enquiry — please contact us before ordering to confirm availability to your location.

For international orders arranged this way:

* Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty, damaged, or incorrect.
* Import duties, taxes, and customs fees are non-refundable.

6. How to Initiate a Return

Please contact us before sending any items back — we will guide you through the process.

Include the following in your message:

* Your order number
* A brief description of the issue
* Photos, if the item is faulty or damaged

We will respond with return instructions once your request has been reviewed.

7. Refund Processing

Once your return has been received and inspected, we will notify you of the outcome within a reasonable timeframe.

If approved:

* Refunds will be issued to your original payment method.
* Please allow 7–10 business days for the refund to appear, depending on your bank or payment provider.
* Original shipping fees are non-refundable unless the item is confirmed to be faulty or incorrect.

We do not charge restocking fees.

8. Voluntary Warranty

All NAMU NAMU products — including the FC50, Compost Bin and Wood Fibre Chopping Board Set — are covered by a 12-month warranty against manufacturing faults from the date of purchase. This warranty covers defects in materials and workmanship under normal household use. It does not cover normal wear (such as cosmetic marks inside the bucket), damage from misuse or accident, unauthorised modification, or consumable parts such as carbon filters.

To make a warranty claim, email info@namunamu.com.au with your order number, a description of the issue and photos where possible. Where a manufacturing fault is confirmed, we will arrange a repair, replacement or refund, and we will cover return shipping.

This warranty is provided in addition to your rights under the Australian Consumer Law and does not limit or exclude them.

Questions? We're here to help.
Email: info@namunamu.com.au
Business hours: Monday – Friday, 9:00 am – 5:00 pm AEST