Shipping policy

Shipping Policy

Please review the shipping information below before placing your order.

1. Shipping Locations

We currently ship to Australia and New Zealand. International shipping is available to select destinations on a case-by-case basis — availability may vary depending on the product and shipping carrier.

If you are outside Australia or New Zealand, please contact us before placing an order to confirm whether we can ship to your location.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays.
  • Promotional periods or high demand may result in minor delays.
  • Pre-order items follow the dispatch schedule stated on the product page.

3. Estimated Delivery Times

The following timeframes are estimates from the date of dispatch and may vary due to courier services, customs clearance, weather conditions, or peak periods.

  • Australia: 2–8 business days after dispatch
  • New Zealand: 5–10 business days after dispatch
  • International: 7–21 business days depending on destination

4. Shipping Costs

Australia Free standard shipping Australia-wide on FC50 unit purchases and bundle orders. Carbon filter-only orders may incur a small shipping fee, calculated at checkout.

New Zealand Shipping costs for New Zealand orders are calculated at checkout based on your location and order contents.

International Orders Shipping costs for international orders are calculated at checkout based on destination and order weight. Customers may also be responsible for import duties, taxes, or customs fees imposed by their local authorities.

5. Separate Shipments

Carbon filter orders may be shipped separately from the FC50 food waste processor. If your order contains multiple items, they may arrive in separate parcels, each with its own tracking number.

6. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Tracking updates are provided by the courier and may take some time to appear in the system.

7. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as reasonably practicable after becoming aware of the issue. We will work with our courier partners to resolve the matter as quickly as possible.

Your rights in relation to damaged or lost goods are also protected under the Australian Consumer Law.

8. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. NAMU NAMU is not responsible for delays or delivery failures caused by an incorrect or incomplete address provided at the time of ordering.

If you notice an error in your address after placing an order, please contact us immediately and we will do our best to assist before dispatch.

Shipping enquiries

Email: info@namunamu.com.au Business hours: Monday – Friday, 9:00 am – 5:00 pm AEST