Shipping Policy

namunamu.com.au · Effective July 2026

Please review the shipping information below before placing your order.

1. Shipping Locations

We ship to Australia and New Zealand through our online store.

For destinations outside Australia and New Zealand, orders are arranged individually. Please contact us before ordering and we will confirm availability and provide a quote for your location. International orders cannot be placed directly through checkout.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Please note:

• Orders are not processed on weekends or public holidays.
• Promotional periods or high demand may result in minor delays.
• Pre-order items follow the dispatch schedule stated on the product page.

3. Estimated Delivery Times

The following timeframes are estimates from the date of dispatch and may vary due to courier services, weather conditions, or peak periods.

• Australia: 2–8 business days after dispatch
• New Zealand: 5–10 business days after dispatch
• International: advised individually when your order is arranged

4. Shipping Costs

Australia and New Zealand. A flat rate of $9.95 applies to orders under $100. Orders of $100 or more ship free.

International orders. Quoted individually and shipped on a DDU/DAP basis — the quoted price covers the product and international shipping. Import VAT, customs duties and any carrier handling fees charged on arrival are payable by the recipient and are set by the authorities in the destination country.

5. Separate Shipments

If your order contains multiple items, they may arrive in separate parcels, each with its own tracking number.

6. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Tracking updates are provided by the courier and may take some time to appear in the system.

7. Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as reasonably practicable after becoming aware of the issue. We will work with our courier partners to resolve the matter as quickly as possible.

Your rights in relation to damaged or lost goods are also protected under the Australian Consumer Law.

8. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. NAMU NAMU is not responsible for delays or delivery failures caused by an incorrect or incomplete address provided at the time of ordering.

If you notice an error in your address after placing an order, please contact us immediately and we will do our best to assist before dispatch.

Shipping Enquiries

Email: info@namunamu.com.au Business hours: Monday – Friday, 9:00 am – 5:00 pm AEST

NAMUNAMU PTY LTD · ABN 71 686 607 590 · namunamu.com.au · The kitchen cycle, considered.